Warranty
Two years from the day it arrives, against manufacturing defects.
You don't need a receipt. You bought it from us, so your order is already in our system — give us the email address or the name on the order and we will find it. We're not going to ask you to prove anything.
What's Covered
- Frame welds, joints and the folding mechanism
- Brake levers, cables and the locking mechanism
- Wheels, bearings and swivel casters
- Seat and backrest mountings
Anything that fails because of how it was made is covered for the full term.
What's Not Covered
- Normal wear: grip surfaces, wheel tread, bag fabric
- Damage from a fall, a collision, or being run over
- Use above the 300 lb rated capacity
- Use on stairs or escalators, or being pushed with someone seated on it
- Modifications, or parts fitted that aren't ours
- Commercial or rental use
How To Claim
Email halewalkcorp@gmail.com with:
- the name or email on the order
- a photo of the part that failed
- a sentence about what happened
We reply within one business day. If it's a part, we ship you the part free. If it can't be fixed with a part, we replace the whole unit. You don't ship anything back unless we ask you to.
How Long It Takes
Parts ship within two business days of us confirming the claim. Full replacements ship within five.
Halewalk
1259 E Burton St, Unit B
Fullerton, CA 92831
halewalkcorp@gmail.com