Shipping Policy

Shipping

Where We Ship

We ship within the United States, including Alaska and Hawaii.

Cost

Shipping is free on every order. There is no minimum.

Processing

Orders placed before 12pm PT on a business day leave our US warehouse the next business day. Orders placed on weekends or holidays go out on the next business day.

Delivery Time

3–5 business days to most US addresses once shipped. Alaska, Hawaii and some rural routes can take up to 8 business days.

Tracking

You get a tracking number by email the day your order ships. If it hasn't arrived within 24 hours of that email, check your spam folder, then email us at halewalkcorp@gmail.com.

If It's Running Late

Carriers occasionally hold or misroute a parcel. If your tracking hasn't moved in three business days, email us with your order number and we will chase the carrier ourselves. If it can't be found, we ship you a replacement — you don't wait for the carrier investigation to close.

If We Can't Ship On Time

If we can't ship your order within 30 days of purchase, we will contact you with a new date and you can either accept it or cancel for a full refund. You don't have to ask.

Wrong Address

If an order comes back to us because the address was incomplete or incorrect, we'll email you and reship it once at no charge. Check the address on your confirmation email as soon as it arrives.

Damaged In Transit

Photograph the box and the item before doing anything else and email the photos to halewalkcorp@gmail.com with your order number. We ship a replacement. You don't need to return the damaged one unless we ask.