Returns & Refunds
Sixty days from the day it arrives. Use it in that time — take it to the store, put it in the trunk, sit on it. If it isn't right, we take it back and we pay the return shipping. You don't need to give a reason.
The Window
60 calendar days from delivery, not from purchase.
Condition
Used is fine. This is a sixty-day trial, not a look-and-repack policy. We ask that it comes back complete — frame, seat, storage bag — and in reasonably clean condition. Normal use marks are expected and are not a problem.
How To Start A Return
Email halewalkcorp@gmail.com with your order number. We reply within one business day with a prepaid shipping label and instructions. Fold it, put it in the original box if you still have it or any box that fits, attach the label.
Who Pays
We do. Return shipping is on us, on every return, inside the 60 days. There is no restocking fee.
When You Get Your Money
We refund within 5 business days of the item reaching our warehouse. The refund goes back to the original payment method. Your bank or card issuer then takes another 3–10 business days to post it — that part is out of our hands.
Exchanges
If you want a different colour, say so when you email us. We ship the new one as soon as the first is on its way back to us, so you're not left without it.
Cancelling Before It Ships
Email us with your order number. If it hasn't left the warehouse we cancel it and refund you in full the same day.
Arrived Damaged Or Faulty
Don't start a return — email us photos and your order number instead. We ship a replacement straight away. This is not counted against your sixty days.
Accessories
Cup holders, cane holders and spare bags follow the same 60-day window, in resellable condition, return shipping on us.
After 60 Days
The return window closes, but the warranty doesn't. See our warranty page.
Returns Address
Do not ship anything back without emailing us first — we send a prepaid label and a return authorisation.
Halewalk
1259 E Burton St, Unit B
Fullerton, CA 92831
halewalkcorp@gmail.com